This Refund Policy applies to paid subscriptions to Club46, operated by 7County Consulting AB (company reg. no. 559414-2779, Boråsvägen 237, 511 70 Rydal, Sweden). It supplements — and never limits — your statutory rights as a consumer, including the EU 14-day right of withdrawal described in Section 3.
1. Subscription Refunds
- We offer a 7-day money-back guarantee for first-time subscribers. If you are unsatisfied with our service within the first 7 days of your initial subscription, you may request a full refund.
- After the 7-day period, subscription fees are non-refundable, except where required by applicable law.
- Subscription renewals are non-refundable once the new period has begun, except where required by applicable law. We send a renewal reminder by email at least 14 days before each renewal, and you can cancel in one step at any time before the renewal date via your account settings.
2. Eligibility for Refunds
Refunds will only be considered if:
- You are a first-time subscriber within the 7-day refund period.
- You experience a technical issue that prevents you from using our core services, and we are unable to resolve it.
3. Your EU Right of Withdrawal (14 Days)
If you are a consumer in the EU/EEA, you have a statutory right to withdraw from your subscription within 14 days of concluding the contract, without giving any reason. Because the subscription is a digital service, we ask you at checkout whether you want access to the paid features immediately. You lose the right of withdrawal only if both of the following apply: (a) you have expressly requested and consented to performance beginning during the withdrawal period; and (b) you have acknowledged that you lose the right of withdrawal once the service has been fully performed. Simply starting to use the paid features does not by itself extinguish your right of withdrawal. If performance has begun at your express request but the service has not yet been fully performed, you may still withdraw; in that case you pay only a proportionate amount for what was supplied before you withdrew. To withdraw, send an unequivocal statement to support@club46.app. You may use this model text: "I hereby give notice that I withdraw from my contract for the Club46 subscription ordered on [date]. Name: [name]. Email used for the account: [email]." We will reimburse all relevant payments within 14 days of receiving your withdrawal, using the same means of payment you used.
4. How to Request a Refund
To request a refund, contact our support team at support@club46.app with your account details and reason for the refund request. Refund requests will be reviewed, and eligible refunds will be processed within 5–10 business days.
5. Exceptions
The following exceptions apply:
- Refunds are not provided for user errors, lack of use, or change of mind after the refund period. This does not affect your statutory right of withdrawal (Section 3) or your statutory rights if the service does not conform to the contract.
- Any violation of our Terms and Conditions may disqualify a user from receiving a refund.
6. Complaints and Dispute Resolution
If you are not satisfied with how a refund request was handled, contact support@club46.app; we acknowledge complaints within 3 business days and aim to respond substantively within 14 days. Consumers residing in Sweden may refer a dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, www.arn.se — we participate in ARN proceedings. Consumers in other EU/EEA countries may contact the consumer dispute-resolution body in their own country or their local European Consumer Centre (ECC).
7. Changes to the Refund Policy
We may update this Refund Policy from time to time. Material changes will be announced by email at least 30 days before they take effect and will be posted on this page with an updated effective date. Changes do not affect purchases made before the change took effect.
For further questions, please contact support@club46.app.